Outbound Call Center Agent | 1-2 Years Experience - Georgetown

Requirements:

• • 1 - 2 years of sales experience, preferred but not required
• • Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e-mail
• • Excellent verbal and written communication skills. Must have a pleasant speaking voice, good articulation, annunciation, and clear diction
• • Strong multi-tasking skills: In this role, you will need to actively listen
• • Must be highly organized and flexible, as well as able to work independently and in a self-directed manner

Responsibilities:

• • Respond to customer inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner
• • Processing payments, cancellations, and resolving billing issues and inquiries. Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores
• • Follow scripting to promote recurring payments and self-service options
• • Strong capacity to retain information
• • Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor
• • Enjoy working in a fast-paced and, at times, hectic environment while maintaining a professional attitude
• • Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• • At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

Benefits:

• • New and improved pay structure with monthly bonus
• • Shift differentials (morning, mid, and evening)
• • Opportunities to earn more with our Employee Referral Bonus program
• • Free Transportation for late shifts
• • Career advancement opportunities in various fields
• • Yearly merit increase
• • Health Insurance
• • Maternal Care
• • Continuous training and development at all levels
• • Free accredited higher education programs through Qualfon University
• • Opportunities to volunteer with your co-workers
• • Numerous Funwork clubs
• • On-site non-denominational chapel