Customer Care Representative - Georgetown

Company: Qualfon Guyana Inc
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Location: Georgetown, Guyana


  • • 1 - 2 years of sales experience, preferred but not required
  • • Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e-mail
  • • Excellent verbal and written communication skills. Must have a pleasant speaking voice, good articulation, annunciation, and clear diction.
  • • Strong multi-tasking skills: In this role, you will need to actively listen
  • • Must be highly organized and flexible, as well as able to work independently and in a self-directed manner


  • • Respond to customer inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner
  • • Processing payments, cancellations, and resolving billing issues and inquiries. Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores
  • • Follow scripting to promote recurring payments and self-service options
  • • Strong capacity to retain information
  • • Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
  • • Enjoy working in a fast-paced and, at times, hectic environment while maintaining a professional attitude
  • • Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
  • • At ease with multi-tasking in several computer applications at once while holding a conversation with a customer


  • • New and improved pay structure with monthly bonus
  • • Shift differentials (morning, mid, and evening)
  • • Opportunities to earn more with our Employee Referral Bonus program
  • • Free Transportation for late shifts
  • • Career advancement opportunities in various fields
  • • Yearly merit increase
  • • Health Insurance
  • • Maternal Care
  • • Continuous training and development at all levels
  • • Free accredited higher education programs through Qualfon University
  • • Opportunities to volunteer with your co-workers
  • • Numerous Fun@work clubs
  • • On-site non-Denominational chapel.

Work Day: Full Time
Employment type: Permanent Job
Salary: GYD 60,000.00 - 85,000.00 Monthly
Positions available: 20

Minimal experience: Unspecified
Gender: Indistinct

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