Customer Care Representative - Georgetown

- 1 - 2 years of sales experience, preferred but not required
- Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e- Mail
Excellent verbal and written communication skills. Must have a pleasant speaking voice, good articulation, annunciation, and clear diction.
- Strong multi- Tasking skills: In this role, you will need to actively listen
- Must be highly organized and flexible, as well as able to work independently and in a self- Directed manner
Responsibilities:

- Respond to customer inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner
- Processing payments, cancellations, and resolving billing issues and inquiries. Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores
- Follow scripting to promote recurring payments and self- Service options
- Strong capacity to retain information
- Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
- Enjoy working in a fast- Aced and, at times, hectic environment while maintaining a professional attitude
- Self- Motivated and able to work independently and adhere to assigned schedule with minimal assistance
- At ease with multi- Tasking in several computer applications at once while holding a conversation with a customer
Benefits:

- New and improved pay structure with monthly bonus
- Shift differentials (morning, mid, and evening)
- Opportunities to earn more with our Employee Referral Bonus program
- Free Transportation for late shifts
- Career advancement opportunities in various fields
- Yearly merit increase
- Health Insurance
- Maternal Care
- Continuous training and development at all levels
- Free accredited higher education programs through Qualfon University
- Opportunities to volunteer with your co- Workers
- Numerous Fun@work clubs
- On- Ite non- Denominational chapel.